By using mable’s services you are granting us access to private data which we undertake to handle in a secure and confidential way. The types of data you share with us are covered below.
Secure data transfer and storage
When mable requests or sends your data to web services you opt into, or to display data in your browser, this is done via a secure (SSL) web connection. Any of your data that we store to provide your services is in a database hosted on Google or AWS servers in North Virginia, USA (with the highest security precautions), and accessible only to our web servers (for your viewing) and a select number of mable employees and contractors.
Email and password
We use your email to provide customer support, and infrequently promote new products and services to you (only from mable). You can opt out of these emails. We promise never to share this email address with third parties.Your password is encrypted at rest.
By connecting your Google account you are granting us access to
Your name, Google+ page and profile image
Your email address
All Google Analytics properties linked to your account
mable pulls a range of data from your Google Analytics account. We use this data to:(a) Provide customised HTML displays of your website performance, and accessible only via your Google account or (with explicit permission from you) to other members your invite to your mable account.(b) Test new analytic methods and visualisations for our internal use. Your data will only be accessible by mable’s European Union based employees and contractors, bound by a non-disclosure agreement(c) Provide anonymised benchmarks to other customers. We promise this will never be identifiable to you or your website, and will only be used in aggregate segments of at least 10 benchmark companies – so that your performance cannot be inferred from the benchmarkSending Personally Identifiable Information (PII) about your end users to Google Analytics (for example, customer email addresses) is in breach of Google’s terms as well as our Terms.
Our Shopify apps pull historic and current customer orders in order to feed this information onto your chosen destinations. We only store non-personal information (order numbers, transaction amounts and product names), and only for up to 3 months for reconciliation and audit purposes.Where you ask us to send PII customer data from Shopify to a destination (e.g. Segment.com) we pass this information straight on without storing in our own database.
We ask for permission to access your Facebook Ads account to pull:(a) Your Facebook email, which is stored for audit but not used for communication(b) Which ads are currently running and metafields about those Ads(c) The daily performance of those Ads (cost, clicks etc)
mable is a Data Controller under GDPR legislation. You have a right of access to, rectification of and erasure of the personal data mable stores about you. If you wish to access your personal data or ask us to erase it, please use this form.